Product Support

Don’t let anything stop your business. Get the best support with Aimtec.

A comprehensive package of services and tools to support companies and enterprises of all sizes. Support that develops the product with a view to the latest trends and technologies.

What Product Support can do

24/7 Support

We offer support in English, German and Czech.

Application environment monitoring

We oversee your system with help from automatic and manual monitoring tools. We stop errors before they can happen.

ServiceDesk tool

We manage service requests, changes and incidents throughout their life cycles.

Features and functions

Development of information systems with a view to new methods in the field.
Preventive maintenance and monitoring, customized for the supported product.
SLA and SLD: adherence to agreed service speed and scope.
Evaluations of repeating incidents and proposals for their elimination.
Support and administration of print outputs.
EDI management and supervision of the exchanging and processing of electronic messages.
Periodic meetings or interactive conferences on status and solution progress for requests/changes.

Choose us

Our team of professionals can boast years of experience with the products we deliver.
The price and scope scale to meet your company’s actual needs.
Your support project goes online even before the start of live operations.