Offer your customers 24/7 support. Without needing your own team.
Support for your customers to enhance the services and projects that you supply. You don’t need to build your own teams or infrastructure. And this service works intercontinentally.
What Customer Support can do
We provide support in English, German and Czech, in a 24/7 mode.
Support as a service
We take over 1st level support, and potentially 2nd and 3rd as well, for EDI, SAP and Microsoft products.
In your environment we work under your name.
Features and functions
- A telephone number and email address are included in the service package.
- Our professionalism is backed by experience with providing support services.
- Your customers get both the stability of an SLD and the flexibility for changes.
- Support covers SW and HW products in manufacturing, logistics, EDI communication and other enterprise applications.
- We train support teams, both remotely and in-house.
- We do reporting and KPI for the provided support.
- We can provide support management SW.