End User Support

Let your internal users enjoy the very best support. As a service.

A service to support your internal users, who work with many SW and HW tools. Place your users in our hands and give your teams the freedom to build your company.

What End User Support can do

24/7 Support

We offer support in English, German and Czech.

Support as a service

We take over internal support and service request management for your internal end users.

A flexible approach

We can work in the customer’s support SW, or offer tools to cover your internal needs.

Features and function

Remote control connection to end-users in the form of remote support and help in crisis situations.
Supervision of business-critical processes and transactions.
Evaluations of repeat incidents and proposals for their elimination via problem management.
SLA, reporting and an SLD provision system.
Print services, including print output administration.
Administration of end-user devices such as mobile phones, readers and printers.
Periodic meetings or interactive conferences on status and solution progress for requests/changes.

Choose us

Your support project for your users starts quickly.
A team of experienced professionals covers communication with suppliers and manages every level of support.
An independent service handles your internal customer support.
Your support service is significantly discounted when used alongside other Aimtec products.