End User Support
Let your internal users enjoy the very best support. As a service.
A service to support your internal users, who work with many SW and HW tools. Place your users in our hands and give your teams the freedom to build your company.
What End User Support can do
We offer support in English, German and Czech.
Support as a service
We take over internal support and service request management for your internal end users.
A flexible approach
We can work in the customer’s support SW, or offer tools to cover your internal needs.
Features and function
- Remote control connection to end-users in the form of remote support and help in crisis situations.
- Supervision of business-critical processes and transactions.
- Evaluations of repeat incidents and proposals for their elimination via problem management.
- SLA, reporting and an SLD provision system.
- Print services, including print output administration.
- Administration of end-user devices such as mobile phones, readers and printers.
- Periodic meetings or interactive conferences on status and solution progress for requests/changes.